Accessible adventures in Normandy!

La Fresnaie, Normandy

Looking back, we had a wonderful holiday this summer but I must admit that at one point during our first evening I found myself muttering “Do we have to keep going on holiday?” I had got to the point where travelling and going to different places in a wheelchair had just become really exhausting. What actually caused my disgruntlement was having to transfer onto a dining chair because the tables in the dining room at the Ashford International Hotel were not wide enough to accommodate my powerchair. Transferring like this somewhere I’m familiar with is not a problem, I had just got really tired after travelling down from York with a stop at Grantham service station which wasn’t particularly user-friendly as the supposedly dropped kerb was rather high and the accessible loo had a broken lock. All right for me with Pete to stand guard but a potential disaster for someone travelling on their own. Things like this make travelling a bit tiring and stressful.IMG_1545

Also, the Ashford International Hotel had very bizarre accessibility to the building (see my review on Euan’sGuide for details and photos) and the room, while spacious enough didn’t allow much room between the loo and the wash basin. In the room, there were two mini bottles of prosecco and a note addressed to someone called Hayley explaining that they were the Guest of the Day. Somewhat nonplussed, we ignored them but when we got to the restaurant that evening it turned out that I was Guest of the Day despite not being called Hayley! This meant we had a plate added to our already quite crowded table with my new title written on it in chocolate! The meal and wine were nice and the staff very efficient. Breakfast next day was pretty good although somewhat off-putting was a member of staff with serious body odour issues. This place could do so much better!

The hotel is really convenient for the Channel Tunnel of course which is where we were headed the next day. The shuttle terminal building had marked Blue Badge bays and was easily accessible, including accessible loos. The previous time we had travelled on the shuttle, we had approached in a lane specifically for Blue Badge holders. This time that lane was shut and we ended up on the top layer of the shuttle (the carriages are double-deckers). It occurred to us that this really shouldn’t happen: wheelchair users should surely be on the lower level. After our return, I contacted the company and they said that that should indeed be the case and that were there a problem in future I should talk to a member of staff. So now we know!

Carpark, Les Saules, Baie de Somme

The journey was really smooth and easy and we were soon in France and on our way to our next hotel, Les Saules, in the Baie de Somme area. This was a very peaceful and relaxing place to stay with a spacious room, adapted bathroom and decking outside the French windows so you could sit outside. As we were staying two nights, we had a free day to explore the area so we went over to the coast at Le Crotoy and along to Fort Mahon: very breezy and bracing with great views.

At Le Crotoy, Baie de Somme

The next day we were off to our gîte at Ceaucé via a stop at a supermarket for supplies. What a lovely gîte! Designed to be accessible, La Fresnaie has wide doors, an adapted bathroom, low level hob and eye level oven and a covered area to park your car. We loved sitting on the spacious terrace surrounding the house watching the red squirrels running about and listening to the buzzards overhead. During our week here, we explored lots of local villages in the car such as Lassay-les-Châteaux, Domfront, St Frimbault and Bagnoles de L’Orme. I didn’t have the energy to do much intrepid exploring of possible lakeside paths etc although we did visit the rather lovely La Roseraie at Lassay-les-Châteaux.

La Roseraie, Lassay-les-Châteaux

Self-catering in France is made a lot easier by supermarkets having a traiteur counter where you can buy home-made style meals such as boeuf bourguignon or poulet basquaise – absolutely delicious. Also, it may seem like a stereotype but people really do go to the village boulangerie for their daily baguette. I can see why people fall in love with the lifestyle and want to move here.IMG_1590

The roads in France were good and not too crowded, although one of the days we travelled was apparently a day when everyone is heading off to Brittany and other places for their holidays which meant when we stopped at an aire or service station, it was very busy. Aires are more individual than our chains of service stations and not all are accessible, but the signs for them on the motorway indicate which services they have.

Lassay-les-Châteaux

We just stopped one night on our way back through France but at a rather special place: La Cour de Rémi at Bermicourt in Pas de Calais. After an international career, Sebastien, the proprietor, returned to his family château to convert the stables into a hotel and restaurant with fabulous but unpretentious cooking using lots of home-grown and locally sourced ingredients. They need to work on their accessibility: the tarmac was very rough and they had to put a board in place as a ramp into the restaurant as they haven’t built a permanent ramp yet. This was done with such alacrity that you really couldn’t fault them. I’m sure if we were to visit again (and I would love to!) these things will have been sorted out and they are also planning to create a little museum as the château was the headquarters of the British Tank Command during the First World War. Breakfast was equally fabulous, including their speciality of an entire brioche loaf between the two of us with home-made jam.

La Cour de Rémi, Bermicourt, Pas-de-Calais

A smooth journey on the shuttle again brought us to Folkestone and as we had some time to kill before going to our next stop, we drove along the coast and saw the Royal Military Canal at Romney Marsh. It was quite sunny and it was in a very attractive, tree-surrounded setting, but there was too much of a howling gale for exploring it to have been feasible but if we are ever down this way again it would make a lovely accessible little visit. I since contacted the local tourist office who said that the stretch of the canal nearest to Folkestone was deliberately created to be cycle and wheelchair friendly.

The Black Horse Inn, Thurnham, Kent

 

Our final stop was The Black Horse Inn at Thurnham near Maidstone, a historic but accessible pub which has rooms in single-storey chalets. They have created a pathway which takes you to the back of the pub and the lower level of the pub is accessible. This is where we ate in the evening and had breakfast the next day. The evening meal wasn’t great although the breakfast was good. I found the bathroom a little tricky to use so I wouldn’t choose to stay here again but it was interesting to see how a historic building can be made accessible and the rooms were generally very good and spacious.

Accessible, family rooms at The Black Horse, Thurnham, Kent

Using the shuttle was much preferable to last summer’s experience of using a plane and I would definitely do it again. The only trouble is that to reach somewhere like Spain you would have to do a lot of driving and planning of places to stopover so you would then have the issue that I started this piece with, of it being tiring to stay in lots of different places. It would be brilliant if travelling in a wheelchair on a plane was an easier and pleasanter experience. Next summer, in order to avoid potential Brexit-induced queues, we are holidaying in Britain but will no doubt head for Europe again soon via the shuttle!

Read about more accessible adventures!

Could try harder!

How do you reach those automatic doors?

 

The Ashford International Hotel is theoretically accessible but I don’t think they are really committed to getting it right.

We stayed here one night before getting the shuttle the next day and, as you can imagine, chose it for its convenient location rather than its character!

How do you reach those automatic doors?
How do you reach those automatic doors?

When we first arrived, we parked in a marked Blue Badge bay but then realised that to leave the car park meant negotiating a rather bumpy ramp so we decided to use the drop off space by the main door instead. There was a really rather bizarre wheelchair route from the car park to the door which involved a short pathway and then the choice of either rejoining the road or going over some very rough grass to reach the automatic doors. There was no way to get to the automatic doors without going over the grass. We were glad we decided to use the drop-off area but then realised we were going to have to use the revolving doors. Eventually we noticed a blue button with a wheelchair symbol which we pressed and I think it slowed down the speed of the revolving. It was fine but I wouldn’t really choose to use revolving doors in a wheelchair!

Weird wheelchair route Ashford International
Weird wheelchair route Ashford International

The reception desk didn’t have a lowered portion which again doesn’t really show commitment to making things accessible. We checked in and went off to find our room which was down a lot of corridors and meant negotiating heavy fire doors. The route the receptionist indicated was actually not the shortest route!

Weird wheelchair route Ashford International
Weird wheelchair route Ashford International

The room was good and spacious but the bathroom was rather strange. It had a very good shower seat and the basin could be raised or lowered as required but the basin was so close to the loo that you had to sort of sidle in to access the loo. Not brilliant for anyone let alone people for whom sidling is not that easy! The accessible loo in the lobby was an awful lot easier to use.

Not much room to access the loo!
Not much room to access the loo!

This is starting to sound like a list of moans. When we went to the restaurant we discovered that the tables were not the sort you can sit at in a wheelchair so I had to transfer into one of their dining chairs. Generally, I like sitting in a dining chair but when you’re tired it can be easier to just stay put in your own chair.

Restaurant Ashford International
Restaurant Ashford International

On entering the restaurant we were greeted with the information that I was the “Guest of the Day!” What treats did this entail? A plate was put on our table with Guest of the Day piped on it in chocolate and sprinkled with stars. Our excitement and gratitude knew no bounds. Actually, it explained the two mini bottles of prosecco in our room with a note addressed to Hayley explaining that she was Guest of the Day. I was evidently Hayley.

I can’t actually remember much about the meal, other than that we didn’t fancy any of the starters so had mains and desert. The staff were very pleasant and efficient.

Revolving door, Ashford International
Revolving door, Ashford International

We then decamped to the sitting area in the lobby which was rather chilly as the outside doors were open at the far end.

Tricky ramp to exit carpark, Ashford International
Tricky ramp to exit carpark, Ashford International

Breakfast next day was in the same restaurant so there was the same issue with seating but the breakfast was fine with plenty of choices. Could have done without a member of staff having absolutely violent BO, though.

To summarise, a conveniently placed hotel with some accessible features but we would not stay there again, it was just too much like hard work! They emailed a link to a feedback form and I ticked the box asking to be contacted but have not heard anything back, showing yet again that they are not really committed to great customer service and accessibility. Their loss!

For more details and photos, see my review on Euan’s Guide.

Click here for more accessible places to stay.