Hilton London Heathrow Airport Terminal 5

We stayed one night here before our flight to Spain last year in what was supposed to be an accessible room – it did have grab rails and emergency call buttons so was obviously supposed to be a disabled-friendly room but it had an over-bath shower which wasn’t very helpful. I contacted the company and they have apologised and said they do have rooms with walk-in showers, so I wish we had asked to change rooms! As we were just there one night, we decided to stay there and make the best of it. Other features such as a low swiveling arm chair made it un-userfriendly too. It would be so easy to get it right, you would think such a huge company would try a bit harder. The food in the restaurant was patchy (I think I chose better than my companions!), breakfast was good the disabled parking spaces were very near the entrance and staff were friendly so a perfectly good place to stop before catching a flight, in fact we’re staying there again this year so I’ll report back on whether we get a more easy-to-use room!

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