Sutlers, York (or, that bar in what used to be the Army and Navy Stores)

Sutlers, York.

On the whole, it was rather fun and I’d go again. We went on a Monday night, arriving about 6.30 and it was pretty busy. Service was a bit slow and rather amateurish – they lost our drinks order so we reordered but didn’t get them until after the food started arriving! We had ordered from the ‘Ration Packs’ (small plates, rather like tapas) part of the menu and five dishes between three of us was fine as we weren’t up for a big meal – two or three of them came with delicious bread and the bill was incredibly reasonable. They also do burgers, steaks, salads, sandwiches and sharing platters as well as a range of other dishes.

Lower bar, Sutlers York (different seats to when we went!)
Lower bar, Sutlers York (different seats to when we went!)

Pete had checked the place out in advance for access – we sat in the lower part which has level access and an accessible loo. I think the main bar has level access too, but you’d have to leave the building and re-enter if you wanted the loo! The tables in this section were not the sort you can sit at in a wheelchair – I sat on one of their chairs. Some of the tables had bench seats but staff were very accommodating about swapping the seats around.

Sutlers, York.
Sutlers, York.

The food was tasty without being fabulous and some parts better than others, but on the whole I prefer it to the food at Bill’s which was our last foray into central York. You can park on Fossgate after 6.00pm (free for residents) and there are dropped kerbs or you could use Pavement as a drop-off as we did (the pavement is flush with the road).

To sum up: tasty enough food, pleasant staff if a little haphazard and a good, buzzy atmosphere – we’ll go again!

More reviews of accessible restaurants.

Great access, and great staff. Food, not so much!

Bill's York

I generally like to support independent restaurants, so we were going to go to Mamma Mia’s but the slight step at the doorway looked like it might be a bit of an effort for my powerchair, plus, you have to pull up on the pavement outside, which isn’t ideal. We decided we’d give Bill’s a go instead as we’d had a couple of recommendations.

Bill's York
Bill’s York

Pete did a reccy beforehand and the staff were very helpful, showed him the accessible loo, (very spacious, plenty of grabrails) and told him it would be no problem to pop the chair somewhere out the way while we ate – they even said they had recharged someone’s chair recently!

Pulling up outside is no problem then you could leave your car there if you have a blue badge as it’s OK to park on yellow lines if you aren’t blocking anything, otherwise, you could do what we did and park on Lendal.

There are some booths but most of the tables are movable (some are up a step but plenty are level access – and properly level it is too – no bumpy threshold!) with good solid tables and easily moved chairs. They suggested we left the chair by the main door, so we disconnected the power – it was races weekend, didn’t want to take any chances! The décor is funky, the piped music quite loud, and as I said, the staff are great – really helpful with chairs and so on. I don’t know if they have had training but they were very aware of accessibility issues.

The food is OK but not brilliant – we had a meze between us all as a starter then four different mains and some puds so a reasonable range and while there was nothing wrong with any of it, you would expect better for the price. We’ve paid those prices in many a gastropub, for example, and got a much better meal. They did a very good decaff to finish up with – actually they brought it before the desserts – perhaps we should have specified but you would kind of expect it to come after or at least at the same time!

I had seen a comment on tripadvisor saying that the optional 10% service charge did not go to the staff, so we thought we might leave it separately but when we asked the waitress who had looked after us, she said the tips were divided between the staff.

In all, I’m glad we tried Bill’s and may go again but will continue to check out other accessible restaurants. As ever, the overall impression you get is a mixture of various aspects – the food is just one of them – and the overall impression was good.

Check out our other reviews of accessible restaurants.


Cedar Court Grand Hotel and Spa, York

Had a meal here for a recent birthday. The meal was very good without being totally fabulous but what made the occasion memorable was the staff. Nobody batted an eyelid at my turning up on a mobility scooter. This is how it should be but so often isn’t the case. They also brought us a glass of champagne and there was a candle in my desert!

The practicalities are that there is a doorman (at least there was when we first turned up – we had to go back to the house as part of my scooter had fallen off!) to help and a lift (one of those rising platform types) to get you up the few steps in the entrance then it was all on the level. They mentioned where the toilets were (down in a different lift) then showed us to the restaurant, all very helpful and friendly. top marks for attitude!

Click here for their website.

See my review of the Lime House restaurant, also in York.